Orders and Refunds


Given the nature of personalized items and the “Custom” factor, we cannot accept their return or change in size. We therefore recommend that you pay close attention to the choice of size and model with the advice to check your size of another pair of Nike, Vans, Adidas shoes etc. that it is in your possession as being original shoes they will have the same fit.

It is not possible to cancel an order that has just been placed, as once it has been processed it immediately passes into the hands of our Customizer team who takes care of the realization. Pay close attention to the choice of size and model.

However, the return is only applicable in one circumstance.

Should the product be different from the description or failed, Opplain will undertake as soon as possible to provide a refund.

The refund method is as follows:

The customer must undertake to re-pack the package by sealing it by inserting it in an envelope / box / package as similar as possible to the one received and then contact the email info@opplain.com to receive information and forms necessary for shipping the withdrawal item.

In addition, the item must not show any signs of wear or use, so it must be as it was when it left our laboratory.